Refund policy

Return & Refund Policy

PrimePicksSpot
7 Lackford Drive
Manchester
M40 7UH
United Kingdom

Email: pakistanishop01@gmail.com
Phone: +44 7512 440660

Last Updated: October 28, 2026

1. Return Policy

At PrimePicksSpot, we want our customers to have a positive shopping experience. We offer jewelry and home decor lighting products and aim to make our return and refund process clear and straightforward.

Customers may request a return within 14 days of receiving their order, subject to the conditions outlined below and applicable UK consumer protection laws.

2. Return Eligibility

To request a return, please contact us within the applicable return period and provide your order details.

Returned products should generally:

Be in their original condition.
Include original packaging where applicable.
Include the order number or proof of purchase.
Not have been damaged through misuse or unauthorised modification after delivery.

These conditions do not affect your statutory rights regarding faulty, damaged, or misdescribed products.

3. Jewelry Returns

Our store offers artificial jewelry products.

For hygiene reasons, certain sealed items may be excluded from change-of-mind returns after unsealing where permitted by applicable law. This does not affect your statutory rights if a product is faulty, defective, or not as described.

Please contact us before returning any jewelry item so we can explain the applicable return procedure.

4. Home Decor and Lighting Returns

Eligible home decor and lighting products may be returned within the applicable return period.

Products should generally be returned in their original condition and packaging, where applicable. Any restrictions relating to installation, use, or damage apply only where permitted by law.

Faulty or misdescribed products remain subject to applicable consumer protection rights.

5. Free Return Shipping

PrimePicksSpot offers free return shipping for eligible returns within the United Kingdom.

Please contact us before sending an item back so we can provide return instructions and explain how to arrange shipping through our approved return process.

Customers should not send returns without first contacting us.

We will cover eligible return shipping costs in accordance with this policy and applicable law.

6. Damaged, Defective, or Incorrect Products

If you receive an item that is damaged, defective, incorrect, or materially different from its description, please contact us as soon as reasonably possible.

Please provide:

Your order number
A description of the problem
Photographs of the product or packaging, if relevant

We will review your request and provide an appropriate remedy, which may include a repair, replacement, or refund, depending on the circumstances and applicable law.

Your statutory consumer rights will not be affected.

7. Refund Processing Time

Once we receive your returned product and complete any necessary inspection, we will review your refund request.

Approved refunds will be processed within 5 business days after the returned item has been received and any necessary inspection has been completed.

Refunds will normally be issued to the original payment method used for the purchase.

The time it takes for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

Where applicable law requires an earlier refund or sets a different deadline, the legal requirement will take precedence.

8. Order Cancellations

Customers may have a statutory right to cancel eligible online purchases under UK consumer protection laws.

Please contact us to notify us of a cancellation and follow the applicable return instructions.

Refunds for cancelled orders will be handled in accordance with applicable legal requirements, including any rules regarding delivery charges and refund deadlines.

9. Return Exceptions

Certain products may be excluded from change-of-mind returns where an exception is permitted by applicable law. These may include certain sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed.

Nothing in this policy removes your statutory rights for faulty, defective, or misdescribed products.

10. Delivery Information

PrimePicksSpot currently delivers only within the United Kingdom.

Delivery cost: Free on all orders.
Order processing time: 1–2 business days.
Transit time: 3–5 business days after dispatch.
Estimated total delivery time: 4–7 business days.
Return shipping: Free for eligible returns arranged through our approved process.
Return window: 14 days for eligible returns, subject to applicable statutory rights.
Refund processing: Within 5 business days after receipt of the returned item and any necessary inspection, subject to applicable legal requirements.