Refund policy

Return & Refund Policy

PrimePicksSpot
7 Lackford Drive
Manchester
M40 7UH
United Kingdom

Email: pakistanishop01@gmail.com
Phone: +44 7512 440660

Last Updated: September 13, 2026

1. Our Policy

At PrimePicksSpot, we want our customers to have a positive shopping experience. If you receive a product that is damaged, defective, incorrect, or materially different from its description, please contact us so we can help resolve the issue.

Eligible purchases may also be returned in accordance with applicable UK consumer protection laws.

2. Return Period

For eligible returns, please contact us within 14 days of receiving your order.

Please contact us before sending any product back so that we can provide the appropriate return instructions.

3. Return Conditions

Returned products should generally:

  • Be unused and in their original condition.

  • Be returned with the original packaging where applicable.

  • Include the order number or relevant order information.

  • Not be altered, modified, or damaged after delivery.

Jewelry

For hygiene reasons, jewelry that has been worn or used may not be eligible for a change-of-mind return where permitted by law.

This does not affect your statutory rights if the jewelry is faulty, defective, or does not conform to the contract.

Home Decor & Lighting

Home Decor & Lighting products should generally be unused and returned in their original condition and packaging where applicable.

Lighting products should not have been modified, improperly installed, or damaged through misuse.

4. Damaged or Defective Products

If your product arrives damaged or defective, please contact us as soon as reasonably possible.

Please provide:

  • Your order number

  • A description of the problem

  • Clear photographs of the product and packaging if requested

After reviewing the issue, we may provide a replacement, refund, repair, or another appropriate remedy, depending on the circumstances and applicable law.

Please keep the original packaging until the issue has been resolved.

5. Incorrect Products

If you receive a product that is different from the product you ordered, please contact us.

Once the issue is confirmed, we will provide an appropriate remedy, which may include a replacement or refund.

6. Change-of-Mind Returns

For eligible online purchases, UK consumers may have a statutory right to cancel certain purchases within the applicable cancellation period.

If you exercise this right, you must follow the applicable cancellation and return requirements.

Certain legal exceptions may apply, including exceptions relating to specific types of products or hygiene considerations.

Nothing in this policy limits your statutory consumer rights.

7. Return Shipping

If a product is returned because it is faulty, damaged, incorrect, or materially different from its description, PrimePicksSpot will provide an appropriate remedy and cover reasonable return costs where required by applicable law.

For other returns, the customer may be responsible for return shipping costs where permitted by law.

8. Refunds

Once we receive and inspect an eligible returned product, we will determine whether the refund is approved.

Approved refunds will normally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your bank or payment provider.

9. Refunds for Cancelled Orders

If you cancel an eligible order in accordance with your statutory cancellation rights, we will process the applicable refund in accordance with UK consumer law.

Refunds may be subject to applicable legal conditions, including the condition of the returned product.

10. Exchanges

If you would like to exchange a product, please contact us.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another appropriate remedy.

11. Products Damaged Through Improper Use

A refund or return may not be available for damage caused after delivery by:

  • Misuse or accidental damage

  • Improper care

  • Unauthorised modification

  • Failure to follow product instructions

  • Exposure to unsuitable substances or conditions

For jewelry, we recommend keeping products away from water, perfume, cosmetics, and harsh chemicals.

For lighting products, always follow the applicable product safety, installation, and usage instructions.

This section does not limit any statutory rights relating to faulty or defective products.

12. How to Request a Return or Refund

Before returning a product, please contact us:

Email: pakistanishop01@gmail.com
Phone: +44 7512 440660

Please include:

  • Your name

  • Order number

  • Product name

  • Reason for the return or refund request

  • Photographs where relevant

We will review your request and provide the appropriate return instructions.

13. Statutory Consumer Rights

This policy does not exclude, restrict, or replace any rights or remedies available to consumers under applicable UK consumer protection legislation.

Where applicable law provides additional rights, those rights will continue to apply.

14. Contact Us

PrimePicksSpot
7 Lackford Drive
Manchester
M40 7UH
United Kingdom

Email: pakistanishop01@gmail.com
Phone: +44 7512 440660