Shipping policy

Shipping Policy

Store Name: PrimePicksSpot
Last Updated: October 28, 2026

1. Shipping Destinations

PrimePicksSpot currently ships orders to addresses within the United Kingdom only. We do not currently offer international shipping.

Please ensure that your shipping address is complete and accurate when placing an order.

2. Shipping Costs

Standard delivery is free on all orders shipped within the United Kingdom. No standard shipping charges will be added at checkout.

3. Order Processing Time

Orders are normally processed within 1–2 business days after the order is placed and payment is confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day.

4. Estimated Delivery Time

Our estimated delivery times are:

Order processing: 1–2 business days
Shipping transit: 3–5 business days after dispatch
Total estimated delivery: 4–7 business days

These are estimates, not guaranteed delivery dates. Actual delivery times may vary due to the destination, courier operations, severe weather, public holidays, or other circumstances outside our control.

5. Order Dispatch and Tracking

Once your order has been dispatched, any available shipping confirmation or tracking information will be provided using the contact details supplied with your order.

Tracking availability may depend on the delivery service used.

6. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate delivery address. If you notice an error after placing your order, please contact us as soon as possible.

We will try to help update the address before dispatch, but changes cannot be guaranteed once an order has been processed or shipped.

7. Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us so we can review the situation and help where possible.

Delivery estimates may be affected by courier delays, weather conditions, public holidays, or other unexpected events. Nothing in this policy limits any rights you may have under applicable consumer law.

8. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us with your order details and a description of the issue. Photographs may help us assess the problem.

We will review the issue and explain the appropriate next steps in accordance with our Return and Refund Policy and applicable consumer law.

9. Returns and Refunds

Eligible returns are handled in accordance with our Return and Refund Policy. Eligible returns within the United Kingdom qualify for free return shipping through our approved return process.

Please contact us before sending an item back so we can provide the appropriate return instructions. Your statutory consumer rights remain unaffected.