Shipping Policy

At PrimePicksSpot, we aim to process and deliver your orders safely and efficiently. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

PrimePicksSpot offers products including Jewelry and Home Decor & Lighting.

1. Business Information

Business Name: PrimePicksSpot
Address: 7 Lackford Drive, Manchester, M40 7UH, United Kingdom
Email: pakistanishop01@gmail.com
Phone: +44 7512 440660

2. Order Processing

Orders are processed after successful payment and order confirmation.

Processing times may vary depending on:

• Product availability

• Order volume

• Product type

• Weekends and public holidays

• Verification or payment-processing requirements

We will make reasonable efforts to process orders as quickly as possible.

If there is an unexpected delay in processing your order, we may contact you using the contact information provided at checkout.

3. Delivery Times

Estimated delivery times depend on the destination, shipping method, courier, and other circumstances.

Delivery estimates are provided for guidance and are not guaranteed unless expressly stated otherwise.

Courier delays may occur because of:

• Weather conditions

• Public holidays

• High shipping volumes

• Incorrect or incomplete delivery information

• Customs procedures

• Transportation disruptions

• Other circumstances outside our reasonable control

4. Shipping Charges

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on the destination, order size, weight, or shipping method.

Where free shipping is offered, the applicable terms will be displayed on the website or at checkout.

5. Shipping Destinations

We may offer delivery to selected locations depending on product availability, courier coverage, and applicable restrictions.

Available shipping destinations and delivery options will be displayed during checkout.

Some products may have delivery restrictions because of their size, weight, characteristics, or applicable shipping requirements.

6. Order Tracking

Where tracking is available, tracking information may be provided after your order has been dispatched.

You can use the tracking information supplied by us or the relevant delivery provider to monitor the progress of your shipment.

Tracking information may take some time to become active after an order is dispatched.

7. Accurate Delivery Information

Customers are responsible for providing accurate and complete delivery information.

Please carefully check your:

• Full name

• Delivery address

• Postal code

• Phone number

• Email address

PrimePicksSpot is not responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer, except where applicable law provides otherwise.

8. Failed or Missed Deliveries

If a delivery attempt is unsuccessful, the courier may leave delivery instructions, attempt delivery again, or hold the parcel at an appropriate collection location.

If a parcel is returned to PrimePicksSpot because of an incorrect address, refusal, or repeated failed delivery attempts, additional shipping arrangements may be required before we can resend the order.

Any applicable additional charges will be communicated to you where relevant.

9. Damaged Packages

Please inspect your package when it arrives.

If your order appears significantly damaged, please contact us as soon as reasonably possible and provide:

• Your order number

• A description of the issue

• Photographs of the damaged packaging

• Photographs of the product, where applicable

This information can help us investigate the issue with the delivery provider and determine an appropriate solution.

Your statutory rights are not affected.

10. Incorrect or Missing Items

If you receive an incorrect item or an item appears to be missing from your order, please contact us promptly.

Please provide your order number and details of the issue so that we can investigate and assist with an appropriate resolution.

11. Lost Shipments

If your order appears to have been lost during delivery, please contact us so that we can investigate the shipment with the relevant delivery provider.

Where appropriate, we may arrange a replacement or refund in accordance with our policies and applicable law.

12. Customs, Duties, and Taxes

For international deliveries, additional customs duties, taxes, import charges, or clearance fees may apply depending on the destination and applicable laws.

Where such charges are payable by the customer, the customer may be responsible for paying them.

Customs procedures may also cause delays that are outside our control.

13. Changes to Shipping Address

If you need to change your delivery address after placing an order, contact us as soon as possible.

We will try to accommodate address-change requests before the order is dispatched, but we cannot guarantee that changes will be possible after processing or dispatch.

14. Order Cancellation and Shipping

If you wish to cancel an order, please contact us as soon as possible.

If the order has already been dispatched, cancellation may instead need to be handled through our returns process, subject to applicable consumer rights and our Return & Refund Policy.

15. Products Requiring Special Care

Jewelry:
Jewelry should be handled carefully after delivery and kept away from water, perfume, chemicals, and excessive moisture.

Home Decor & Lighting:
Products should be unpacked and inspected carefully. Lighting products should be installed and used according to the applicable product instructions and safety requirements.

16. Delivery Delays Beyond Our Control

PrimePicksSpot cannot be held responsible for delivery delays caused by circumstances outside our reasonable control, including severe weather, natural disasters, transportation disruptions, courier issues, strikes, customs delays, government actions, or technical problems.

We will take reasonable steps to assist customers when such situations occur.

17. Contact Us

For questions about shipping, delivery, tracking, or your order, please contact us:

PrimePicksSpot
Address: 7 Lackford Drive, Manchester, M40 7UH, United Kingdom
Email: pakistanishop01@gmail.com
Phone: +44 7512 440660

Please include your order number when contacting us about an existing order so we can assist you more efficiently.