Terms of service

Terms of Service

PrimePicksSpot
7 Lackford Drive
Manchester
M40 7UH
United Kingdom

Email: pakistanishop01@gmail.com
Phone: +44 7512 440660

Last Updated: October 28, 2026

1. Introduction

Welcome to PrimePicksSpot. These Terms of Service govern your access to and use of our website and the purchase of products from our online store.

By accessing our website or placing an order, you agree to these terms where applicable. Please read them carefully before using our website or purchasing our products.

2. Our Products

PrimePicksSpot offers artificial jewelry and home decor lighting products.

We make reasonable efforts to display accurate product descriptions, images, prices, and other relevant information. However, product colours and appearance may vary slightly depending on screen settings, lighting conditions, or manufacturing variations.

Please review the product description and specifications before placing an order.

Nothing in these terms limits your statutory rights if a product is faulty, defective, or not as described.

3. Orders and Order Acceptance

When placing an order, customers must provide accurate and complete contact, billing, and delivery information.

After an order is placed, an order confirmation may be sent to the email address provided. An order confirmation does not necessarily mean that the order has been dispatched.

Orders are subject to product availability and successful payment verification. If we cannot fulfil an order, we will contact you and arrange an appropriate resolution, including a refund where applicable.

4. Prices and Payments

All product prices and applicable charges will be displayed on our website before an order is completed.

Payment must be made using an available payment method displayed at checkout.

If a pricing or listing error is identified, we will take appropriate steps to resolve the issue and contact affected customers where necessary. Customers will not lose any rights provided by applicable law.

5. Free Delivery and Shipping Destinations

PrimePicksSpot offers free delivery on all orders within the United Kingdom.

We currently ship only to delivery addresses within the United Kingdom. Orders for addresses outside the UK are not accepted at this time.

Our estimated delivery schedule is:

Order processing: 1–2 business days.
Transit after dispatch: 3–5 business days.
Estimated total delivery: 4–7 business days.

Business days exclude weekends and applicable public holidays. Delivery estimates are not guaranteed and may vary due to courier operations, weather, public holidays, or other circumstances outside our reasonable control.

For further details, please refer to our Shipping Policy.

6. Returns and Refunds

We aim to make returns and refunds clear and straightforward.

Return window: 14 days for eligible returns, subject to applicable statutory rights.
Return shipping: Free for eligible returns within the UK when arranged through our approved return process.
Refund processing: Approved refunds are processed within 5 business days after the returned item has been received and any necessary inspection has been completed.

Refunds are normally issued to the original payment method. The time taken for funds to appear in your account may depend on your payment provider.

Applicable statutory cancellation rights and legal refund deadlines take precedence over any conflicting wording in this policy.

For complete details, please refer to our Return & Refund Policy.

7. Order Cancellations

Customers may have a statutory right to cancel eligible online purchases under applicable UK consumer protection legislation.

If you wish to cancel an order, please contact us as soon as possible. If your order has already been dispatched, you may need to follow the applicable cancellation and return procedure.

Refunds for cancelled orders will be handled in accordance with applicable law, including any requirements concerning refund timing and delivery charges.

8. Customer Responsibilities

When using our website, you agree to:

Provide accurate and complete information when placing orders.
Use the website only for lawful purposes.
Avoid fraudulent purchases or unauthorised payment activity.
Avoid interfering with the website's security or operation.
Follow applicable product safety, care, and usage instructions.

We reserve the right to investigate suspected fraudulent or unlawful activity and take appropriate action where permitted by law.

9. Product Care and Safety

Customers should follow the care and usage instructions provided with their products.

For artificial jewelry, we recommend avoiding exposure to water, perfume, cosmetics, and harsh chemicals and cleaning items with a soft, dry cloth.

For lighting products, follow the applicable safety instructions and installation requirements.

This section does not exclude or limit any statutory rights relating to defective or unsafe products.

10. Intellectual Property

Website content, including text, images, graphics, logos, and other materials, may be protected by intellectual property laws.

You may access and use this content for personal, non-commercial shopping purposes. Reproduction or commercial use without appropriate permission is not permitted, except where allowed by law.

11. Third-Party Services

Our website may use third-party payment providers, delivery services, website tools, or external links.

Third-party services may operate under their own terms and privacy policies. We encourage customers to review those policies when using external services.

12. Limitation of Liability

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law.

In particular, these terms do not affect your statutory consumer rights relating to faulty, defective, unsafe, or misdescribed products, or any other rights that cannot lawfully be excluded.

To the extent permitted by law, PrimePicksSpot is not responsible for losses caused by circumstances outside our reasonable control.

13. Privacy and Personal Information

We handle personal information in accordance with our Privacy Policy and applicable data protection legislation.

Customer information may be used to process orders, arrange delivery, manage payments, handle returns and refunds, and provide customer support.

Please review our Privacy Policy for more information about how personal information is collected and used.

14. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, services, or legal requirements.

The latest version will be published on this page with an updated revision date. Changes will not remove rights customers already have under applicable law.

15. Governing Law and Consumer Rights

These terms are subject to applicable UK law, together with any mandatory consumer protections that apply to your purchase.

Nothing in these terms is intended to exclude, restrict, or replace your statutory consumer rights.

16. Contact Us

If you have questions about these Terms of Service, our products, or an existing order, please contact us.